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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Moran

April 11, 2026

5  out of  5
rating by Jessica Moran
"Jared went above and beyond to provide accurate quotes for my needs and get my policies started. It is hard to conduct personal business when working an 8 to 5 office job that requires talking on the phone, but by being flexible in communicating and calling me outside his own office hours, he saved me close to $500. I am so appreciative and would recommend having him take a look at your needs as well."
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Angela Kutz

April 11, 2026

5  out of  5
rating by Angela Kutz
"Jared was absolutely wonderful. He was able to get us cheaper insurance with better coverage, explained everything and made sure all of our questions were answered. He also worked with my schedule and took time out of his weekend to us. If you are looking for an insurance company give Jared a call at State Farm in Kalkaska."
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Rosey Harris

April 9, 2026

5  out of  5
rating by Rosey Harris
"Michael was very kind and informative."
We responded:
"Thank you for your wonderful review! We're glad you had a positive and informative experience with our team. We appreciate your support and look forward to assisting you again!"
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bill lockhart

April 9, 2026

5  out of  5
rating by bill lockhart
"Great pricing good customer service very nice to do business with."
We responded:
"We're thrilled to hear you had a great experience with our pricing and customer service. It’s a pleasure doing business with you, and we look forward to serving you again!"
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Lisa Clark

March 31, 2026

5  out of  5
rating by Lisa Clark
"Jared was very helpful to us from start to finish. He is very knowledgeable about insurance information. He did his best to save us as much money as possible. We highly recommend Jared at the Michael Smith agency."
We responded:
"Thank you so much for your kind words and your recommendation! We're thrilled to hear that Jared was able to provide helpful and knowledgeable service throughout your insurance experience. Saving you money on auto and home insurance while meeting your needs is always our goal. We truly appreciate your trust in the Michael Smith State Farm and look forward to assisting you again in the future!"
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Mike

March 27, 2026

5  out of  5
rating by Mike
"Jared helped me with my home owners insurance, and also helped me save $80/month with double the coverage on my auto insurance! Very pleased!"
We responded:
"We really appreciate your wonderful feedback! We're thrilled to hear that Jared was able to help you save $80/month while doubling your auto insurance coverage, as well as assist with your homeowners insurance. Providing great value and peace of mind to our clients is our top priority. If you ever need anything else, don’t hesitate to reach out!"
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Ryan Schram

March 26, 2026

5  out of  5
rating by Ryan Schram
"Jared was great!"
We responded:
"We really appreciate you taking the time to leave this wonderful review, Ryan! I’m glad to hear Jared provided you with great service. If there’s ever anything else you need, please don’t hesitate to reach out."
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Kyle B

March 23, 2026

5  out of  5
rating by Kyle B
"Jared was super helpful and knowledgeable Thanks Jared"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jared was super helpful and knowledgeable. We appreciate your trust in our State Farm office and look forward to assisting you again in the future!"
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Angela Tracey

March 20, 2026

5  out of  5
rating by Angela Tracey
"Awesome Customer service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had an awesome experience with our customer service. We look forward to continuing to serve you!"
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Ms P

March 16, 2026

5  out of  5
rating by Ms P
"Ryan was so helpful with my sister and got her an amazing price for her auto insurance that I switched also. You can tell how honest he is from the sound of his voice."
We responded:
"Thank you so much for your wonderful review! We're delighted that Ryan was able to assist your sister and earn your trust as well. Honesty and great service are very important to us, and we're glad that came through. We appreciate your support and look forward to continuing to serve you both!"
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Amanda Carpenter

March 4, 2026

5  out of  5
rating by Amanda Carpenter
"My experience in switching to State Farm with Ryan Steele has been so easy. He is Very knowledgeable, and helpful. Saved me tons of money too. I only wish I made the switch sooner! Very happy customer."
We responded:
"Thank you for sharing your experience! We're delighted to hear that Ryan made your switch to State Farm easy and helped you save money. His knowledge and dedication truly make a difference. We're so happy to have you as a customer and look forward to supporting you for years to come!"
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Britney Seward

March 4, 2026

5  out of  5
rating by Britney Seward
"Ryan helped my husband and I transfer our auto insurance seamlessly. He was easy to talk to and answered all questions I had with a great attitude. We will be recommending him to anyone with insurance needs."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ryan made your auto insurance transfer seamless and that you had a great experience working with him. He truly values helping our clients and providing excellent service. We appreciate your recommendation and look forward to assisting you and anyone you send our way in the future!"
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Benjamin Brownfield

March 2, 2026

5  out of  5
rating by Benjamin Brownfield
"Jared with State Farm was extremely helpful and thorough. He gave pros and cons for each service and really made me feel like I was getting a tailored service. I feel like he took extra time and showed he cared about getting me and my family to right coverage. Thank you Jared."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jared provided you with thorough and personalized service. At our State Farm office, we strive to make sure every client feels confident and cared for when choosing the right coverage. We’ll be sure to pass along your thanks to Jared — he’ll be happy to know his efforts made a difference for you and your family. If you ever need anything else, please don’t hesitate to reach out!"
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Jay H

February 27, 2026

5  out of  5
rating by Jay H
"Jared was amazing to talk with, hot me taken care of. I will recommend him to anyone"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Jared was amazing to talk with and took great care of you throughout your experience. He truly strives to provide the best service possible, and your kind words mean a lot to both him and our entire team. We really appreciate your recommendation and look forward to helping you or anyone you send our way in the future! If there’s ever anything else you need, please don’t hesitate to reach out."
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William Slaughter

February 26, 2026

5  out of  5
rating by William Slaughter
"Attentive and patient. They were friendly and professional."
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you found our team attentive, patient, friendly, and professional. At our State Farm office, we strive to provide every client with personalized and thoughtful service, so it’s wonderful to know that we met your expectations. Your kind words motivate us to continue delivering the best experience possible. Please don’t hesitate to reach out if you ever need assistance in the future—we’re always here to help!"
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stefanie carone

February 16, 2026

5  out of  5
rating by stefanie carone
"Ryan was awesome. Very helpful."
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that Ryan was awesome and very helpful. Providing exceptional customer service is our top priority, and it’s wonderful to know that Ryan was able to make your experience a positive one. We truly appreciate your trust in our State Farm office and look forward to continuing to serve you with the same level of care and dedication. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!"
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Ron B

February 11, 2026

5  out of  5
rating by Ron B
"Lacee was very helpful with switching over my homeowners insurance, and got me a cheaper rate than my previous policy holder. She was kind and efficient while doing so as well. Great customer service! I highly recommend her"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Lacee was able to assist you efficiently and find a better rate for your homeowners insurance. Providing excellent customer service is our top priority, and your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out!"
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Trinity Mathews

February 11, 2026

5  out of  5
rating by Trinity Mathews
"Bryce was extremely friendly and helpful"
We responded:
"Thank you so much for your kind words and the 5-star review! We're delighted to hear that Bryce was extremely friendly and helpful throughout your experience. Providing excellent customer service is our top priority, and it’s wonderful to know that Bryce made a positive impression. We truly appreciate your support and trust in our State Farm office. If you ever need assistance in the future, please don’t hesitate to reach out—we’re here to help!"
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Christine Lamont

February 6, 2026

5  out of  5
rating by Christine Lamont
"Saved quite a bit and Lacee is sooooo great!"
We responded:
"Thank you so much for your kind words and the 5-star review! We're thrilled to hear that Lacee was able to help you save quite a bit. She truly is amazing, and we're lucky to have her on our team. If you ever need anything else, don’t hesitate to reach out!"
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Vicki Thornton

January 27, 2026

5  out of  5
rating by Vicki Thornton
"Ryan was great to work with and gave me an awesome rate. I highly recommend working with him! Friendly, attention to detail and very thorough 😊"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Ryan provided you with excellent service, a great rate, and a friendly, thorough experience. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out"
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Sara Schmitz, REALTOR

January 14, 2026

5  out of  5
rating by Sara Schmitz, REALTOR
"Super easy and friendly! Definitely recommend Lacee Hartzell, Michael Smith and their team!"
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Andrew Floreno

December 18, 2025

5  out of  5
rating by Andrew Floreno
"Like a good neighbor, they are fast, friendly, and very helpful! Thank you to the State Farm Team!"
We responded:
"Thank you for sharing your positive experience with Jared. We greatly appreciate your feedback and recommendation. It's wonderful to hear that Jared's pleasant demeanor, swift assistance, and informative approach made your experience a pleasant one. We will be sure to pass on your kind words to Jared. He will be delighted to know that his efforts were recognized and appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out. Jared and the rest of our team are always here to help. Thank you once again for your review and for recommending Jared. We look forward to serving you again in the future."
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Brad Shields

November 13, 2025

5  out of  5
rating by Brad Shields
"Ryan cut my bill in half it was super quick and an outstanding expirience would recommend any body to call these people thank you guys so much!!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ryan was able to cut your bill in half quickly and provide an outstanding experience. We truly appreciate your recommendation and look forward to helping you again in the future!"
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d riley

October 10, 2025

5  out of  5
rating by d riley
"Michael Smith Made the process simple."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we made the process simple for you. We appreciate your trust in our State Farm office and look forward to serving you again!"
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Megan Piper

October 1, 2025

5  out of  5
rating by Megan Piper
"Just got a really good quote for my car insurance!!!! Also very friendly over the phone :))"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you received a great quote for your car insurance and that our team was friendly and helpful over the phone. Providing excellent customer service and finding the best coverage for our clients is our top priority. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your trust in our State Farm office and look forward to serving you again!"